Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Gosford, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 200003581_1580790788
Contact Name: Kate Grob
Contact Email:
Job Published: February 04, 2020 15:33

Job Description

State Government Contract - Gosford

Approximately 4 Months

35 hour week

In this role you will be

  • Responding to enquiries from external and internal customers

Applying relevant knowledge, legislation, regulations and procedures to facilitate appropriate customer outcomes

  • Providing associated administrative services, in response to customer enquiries
  • Educating customers on legislation, procedures, their rights and responsibilities to raise community awareness
  • Developing and maintain specialised knowledge, techniques and skills to deliver a high quality service.
  • Ensuring all enquiries, complaints and issues are accurately captured and appropriate procedures followed for assessment and resolution.

To be successful in this role you must have:

  • Previous experience in dealing with a wide range of matters in a high volume or sensitive customer focused front-line environment
  • The ability to work within guidelines and legislative standards and meet deadlines

The ability to acquire and retain the knowledge required to deliver quality service.

To express your interest in this role please forward your resume and covering letter by 12.00pm Thursday 6th February.

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