Client Support Consultant

Job Title: Client Support Consultant
Contract Type: Permanent
Location: Newcastle, New South Wales
Salary: Negotiable
Reference: 200003656_1591236919
Contact Name: Gail Whipper
Contact Email:
Job Published: June 04, 2020 12:25

Job Description

In this beyond busy practice you will thrive in seeing how each day can be so different. Due to the continued growth of the practice our client is now seeking a dedicated front-line team member to join them in delivering above the bar people skills to their clients.

As a Client Support Consultant your emotional intelligence and ability to juggle a multitude of tasks will be the key to success in this role. You will be working in a team of eight across two practices located within walking distance.

Responsibilities and You:

  • Greeting patients and welcoming them into the office
  • Experience in a very busy medical environment would be well regarded
  • Managing incoming calls in an empathetic and friendly manner
  • Approaching your role with a customer centred mind frame and non-judgmental
  • Taking payments, managing new referrals, invoicing and correspondence via email
  • Delivering service to Insurance Companies, WHS organisations and GP surgeries
  • Preparing assessments for court, workers comp documents, and Medicare claims
  • Able to follow processes with detailed accuracy
  • Computer literate and an ability to adjust to a new systems


The practice offers before and after- hours consultations and as such the hours for this role will vary

  • One shift per week 12.30pm - 8.30pm
  • A mixture of shifts starting at 7.30am - 3.30pm
  • A mixture of normal office hours

This is great team who really pull together. It is a busy role and resilience at times is a must, but the rewards gained from being able to show your inner empathetic nature and professionalism will give you work satisfaction in spades. The position is available now, please don't delay and send your resume and cover letter by clicking the link below. If you would like to chat about the role, please phone Gail Whipper on 49621877

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