Customer Complaints Specialist

Job Title: Customer Complaints Specialist
Contract Type: Temporary
Location: Sydney, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 200003638_1587341248
Contact Name: Kate Grob
Contact Email:
Job Published: April 20, 2020 15:48

Job Description

Major Utility

Temporary Role

Located in Haymarket

Potential opportunities to work from home

This role involves reviewing escalated complaints from customers, working with other business units across the organisation to investigate these complaints on key issues in order to understand the background and context, and to advocate for the customer and their experience.

This includes problem solving to find solutions and achieve a win/win outcome for both the customer and the organisation.

To be successful in this role it is essential that you have:

A strong background in providing outstanding customer service

An empathetic nature

Experience in complaints resolution and direct customer service

Experience using a CRM and be tech savvy.

Previous experience as a Team Leader, handling escalated complaints in a busy call centre.

Please forward your resume and covering letter in Word Format via the link before 12pm Tuesday 21/4/20.

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