Located in Haymarket
Potential opportunities to work from home
This role involves reviewing escalated complaints from customers, working with other business units across the organisation to investigate these complaints on key issues in order to understand the background and context, and to advocate for the customer and their experience.
This includes problem solving to find solutions and achieve a win/win outcome for both the customer and the organisation.
To be successful in this role it is essential that you have:
A strong background in providing outstanding customer service
An empathetic nature
Experience in complaints resolution and direct customer service
Experience using a CRM and be tech savvy.
Previous experience as a Team Leader, handling escalated complaints in a busy call centre.
Please forward your resume and covering letter in Word Format via the link before 12pm Tuesday 21/4/20.
Customer Complaints Specialist
|Job Title:||Customer Complaints Specialist|
|Location:||Sydney, New South Wales|
|Contact Name:||Kate Grob|
|Job Published:||April 20, 2020 15:48|
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