Administation Assistant

Job Title: Administation Assistant
Contract Type: Contract
Location: Silverwater, New South Wales
Salary: AU$38 - AU$40 per hour
Start Date: ASAP
Reference: 200003564_1578874402
Contact Name: Connie Asvestas
Contact Email:
Job Published: January 13, 2020 11:13

Job Description

  • 6-month contract with a strong possibility of extension
  • Must be available 7 days per week
  • Silverwater Location

Our client is looking for a motivated customer focused Administration Officer to provide a high level of service to their customers.

Key Responsibilities:

  • Building and maintaining relationships with clients and key personnel within customer companies,
  • Provide customers with quotations and service information relevant to their needs
  • Provide over-the-phone technical support & help assess fault conditions to ensure a streamlined process through the laboratory,
  • Updating the CRM, ensuring customer information is current,
  • Follow-up on quotations and service provision to ensure timely close out of jobs,
  • Scheduling and booking appointments for high level calibration work,
  • Manage customer feedback, ensuring issues are resolved to a mutually satisfactory outcome,
  • Escalating and resolving areas of concern as raised by clients,
  • Provide reporting on key service levels.
  • Be able to follow through laboratory processes to assist with customer queries

Key Requirements:

  • Professional & responsive, with a can-do attitude;
  • Excellent time management and organisational skills;
  • Great telephone manner;
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Ability to work independently and within a team environment,
  • Strong computer skills.
  • Ability to gather and interpret technical documents and information from multiple sources, to provide recommendations

*If successful, you must be available for an immediate start*

Applications close 12pm Wednesday, 15th January 2020.

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